Human Centric Brand
There's a great explanation of what a brand really is and how a human-centered strategy is necessary for creating successful brands. A brand is not just a logo or a set of marketing materials, but rather it is the entire experience that a customer has with a company or organization. This experience includes everything from the products or services that are offered, to the way that customer service is provided, to the way that the company interacts with customers on social media and other channels.
A human-centered strategy is essential for creating brands that are focused on serving the needs of customers. This means investing in people and creating a culture that enables employees to provide exceptional service and support. By focusing on building emotional connections with customers through consideration, respect, authenticity, meaning, helpfulness, and even vulnerability, brands can create long-lasting relationships with their customers that are based on trust and mutual respect.
In today's fast-paced and highly competitive business environment, it is more important than ever for brands to differentiate themselves from their competitors. By adopting a human-centered approach and investing in people and culture, brands can create a unique and compelling value proposition that sets them apart and resonates with customers.
Physically
An individual with physical attractiveness typically has an effortless ability to attract others. Similarly, in order to captivate consumers, brands must possess distinctive and appealing physical attributes, even if they are not flawless. These physical attributes can be attributed to the brand identity, such as a well-crafted slogan or logo. In addition, a captivating product design or exceptional customer experience design can also contribute to the physical appeal of a brand.
For instance, Apple is a prime example of a brand that excels in both product and user interface design. Apple's user interface design is renowned for its simplicity, sophistication, and clean appearance. Furthermore, Apple's retail stores are recognized as having some of the best store designs in the industry.
Intellectual
Intellectual capacity refers to a brand's ability to generate knowledge, ideas, and thoughts. The capacity to think creatively and outside the box is closely linked to intellectual capacity. Brands with strong intellectual capacity are innovative and have the ability to introduce goods and services that were previously unheard of by both competitors and consumers. This showcases their ability to successfully address customer needs and issues.
Tesla is a prime example of a brand that is leading the way in significant technologies such as electric vehicles, automotive analytics, and autopilot technology. Despite minimal advertising, Tesla has established a strong brand appeal due to its intellectuality and forward-thinking approach.
Brands with strong intellectual capacity are known for their innovation and ability to bring forth products and services that were previously unheard of by both competitors and consumers. These brands possess a unique capacity to think outside the box and come up with fresh and innovative solutions that can effectively address customer needs and concerns. This enables them to set themselves apart from their competitors and gain a competitive edge in the market.
Morality
A brand's moral compass and strong sense of integrity are crucial for establishing trust with consumers. Values serve as the foundation for a moral brand, and ethical considerations are always at the forefront of business decisions. Some businesses have even made ethical practices a major differentiator in their industry.
Unilever is an excellent example of a brand with a strong moral compass. The company aspires to improve the lives of millions of people while also enhancing the well-being of over 1 billion people. Their brand Omo, for instance, has taken steps to save water in Brazil, while Knorr has made efforts to combat malnutrition in Nigeria. These actions demonstrate a brand committed to ethical practices and making a positive impact on the world.
Personality
Brands with strong personality are self-aware and own both their strengths and weaknesses. They exhibit confidence and a drive for self-improvement, while remaining fully aware of their goals and motivations. These brands are also unafraid to admit their mistakes and take full responsibility for their actions.
One excellent example of a brand with strong personability is Domino's Pizza. In 2010, the company made a bold move by acknowledging that their pizzas were lacking in appeal. In an advertisement, Domino's shared customer reviews of their pizzas and took responsibility for their shortcomings. The company then redesigned their pizzas and presented them to the critics, demonstrating a willingness to listen to feedback and make improvements. This act of accountability made the brand feel more approachable and human.
Socially
Brands that prioritize strong social connections are not afraid to actively engage in dialogues with their audience. They listen carefully to their clients' feedback, in addition to sharing their own perspectives. Such brands respond promptly to customer queries and complaints and maintain constant interactions with them through various communication channels. On social media, they share compelling content that captures their audience's attention.
Netflix is an excellent example of a brand that has established a warm, entertaining, and relatable image on social media. The company frequently tweets clever remarks and jokes that users enjoy and share, giving the brand a more approachable and personable vibe. By cultivating a relatable persona, Netflix generates significant word-of-mouth advertising.
Emotionally
Brands that evoke positive emotions have the potential to strongly influence consumer behavior. By adopting a motivational theme, such brands are able to emotionally engage their audience, helping customers to forge a deeper connection with them based on positivity.
One notable example of a brand with significant emotional appeal is Dove. Dove is a socially conscious brand that addresses issues such as low self-esteem in women by empowering them to appreciate and celebrate their natural beauty. Dove has been able to emotionally engage women across the globe with a major campaign that has spanned more than a decade, helping to create a powerful bond between the brand and its audience.
Usability
The most important aspect of website design, as it directly impacts how easily visitors are able to use and interact with the website. A website that is difficult to use or navigate will quickly turn visitors away, while a website that is intuitive and user-friendly can help to build trust and encourage visitors to take action.
"
The ultimate goal of a human-centric brand is to build long-lasting relationships with its customers, which can lead to increased loyalty and advocacy
Joseph Berkoh ● Lead
If the future of tech doesn't blind you, then you're not
looking at the bright side enough
